| Caller: | "Hello, is this Tech Support?" |
| Tech Rep: | "Yes, it is. How may I help you?" |
| Caller: | "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?" |
| Tech Rep: | "I'm sorry, but did you say a cup holder?" |
| Caller: | "Yes, it's attached to the front of my computer." |
| Tech Rep: | "Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?" |
| Caller: | "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." |
